Tips and solutions to troubleshoot problems with your Blue Connect
Hi, I'm Danny. For several seasons now, I've been talking to you about Blue Connect, the digital analyzer that monitors your pool's parameters in real-time, advising you on how to intervene if values are outside the standard.
However, like all digital devices, the Blue Connect requires maintenance and, at times, may present some minor issues that can be resolved independently with a few precautions.
By answering chats and emails, I have summarized your most frequent requests.
First, it is good practice to take some precautions when using the device:
- Avoid bumps and drops as it may be damaged;
- Keep Blue Connect out of reach of children during treatment;
- Do not open the top of the device (except when replacing the battery);
- Do not open the bottom of the device containing the probe (except for probe replacement);
- Make sure not to leave the probe out of the water without its storage cap containing KCl (saturated potassium chloride), pH4, or, as a last resort, pool water;
- Do not use demineralized water inside the storage cap;
- Ensure that the top of the unit remains out of the water to ensure proper functioning of the Blue Connect communication system;
- Do not leave Blue Connect in water with a temperature below 5°C or above 50°C.
In case of compatibility issues between serial number and code:
- Be careful not to confuse "8" with "B" and vice versa.
Is the Connect not detected by the app, which notifies "no signal," or have you been seeing the message "Network connection not working" for days?
- Try using the Manual function via Bluetooth. If it works, then it's just a problem with the Sigfox network, which sometimes, for short periods, doesn't work in some areas. Nothing can be done but wait for it to fix itself.
- If it doesn't work even in Manual mode, then the battery needs to be replaced. Its average lifespan is about 2 years.
The problem of "No Sigfox® connection" often occurs:
- First, check Sigfox® coverage on www.sigfox.com;
- Then, verify that the top of the device is out of the water to allow the communication system to function correctly;
- Next, try placing the device in a different location within the pool to improve connectivity;
- Finally, restart the device.
If there are issues with installation completion instead:
- Perform the measurement via Bluetooth®.
In case of Bluetooth® problems:
- Check BLE 4.0 compatibility and Android 4.3 or iOS 9.3;
- Activate Bluetooth® on your smartphone;
- Restart the application.
If the measurements are not correct, or the Connect cannot make readings:
- The probe needs to be recalibrated. To do this, you'll need the calibration kit (Blue Calibration Kit) which comes with all the instructions to perform the procedure.
Have you calibrated it, but you are still receiving notifications of incorrect readings?
- Then it is necessary to purchase a new probe.
Standby mode for winter:
To put Blue Connect in Standby mode:
- Remove the device from the water and remove the cover from the base.
- Activate internet (WiFi or 4G) and Bluetooth on your smartphone.
- In the app, go to "Settings" - "Blue Connect" and then "Stand-By Mode". N.B. Be careful NOT to "Disconnect Blue Connect".
- Wash the storage cap and dry it. Insert KCl7 (saturated potassium chloride), pH4, or pool water into the cap and screw it on.
- Confirm standby mode and store Blue Connect away from frost.
To take it out of Standby mode when reopening the pool:
- In the app, go to "Settings" - "Blue Connect" and then Activate the device.
- Start the device. The top is shaped like a wave. Position the wave's hollow towards you and shake the device with a firm flick. Two beeps will sound: this means the operation was successful.
- Click "OK" to complete the activation from the app.
- Place the Blue Connect vertically on the storage cap and unscrew it.
- Empty the cap and rinse it with clean water.
- Rinse the probe with clean water and place the cover on the bottom of the device to protect the probe.
- Insert the Blue Connect into the pool.
For any other needs, the manufacturer has activated an online support site that offers remote assistance service: www.blueconnect.io (support).
Best regards from Danny!