Tips for assistance and repair for your Dolphin E60i pool robot
Hello, welcome to Zavattishop!
Your Dolphin E60i robot is one of the most advanced and high-performing models in the Dolphin Maytronics line and is very simple to use, thanks to the Plug & Play function (activation via the button on the transformer) and the My Dolphin Plus app for smartphones. For good maintenance, we recommend cleaning the filters under running water and letting them dry in the sun, then blowing them with a compressor to remove all possible residues. Furthermore, you should often check that the fan is clear and not obstructed by hair or dirt.
Should you experience problems with your robot, you can contact us describing the situation and we can provide support and advice to resolve it. We remind you not to use extension cords to power the robot and to keep the transformer dry and protected from possible impacts.
If, despite correct use and maintenance of the robot, you encounter difficulties, you can rely on our Official Maytronics Service Center: simply fill out the online form. We will contact you by phone to arrange collection of your Dolphin E60i robot.
Please note that if the robot is under warranty, this service is free!
Do you want to contact us and request support? Here's how:
- send an email to info@zavattishop.com;
- write a message on WhatsApp with a description and photo of your model;
- call 334/1491755, to discuss your pool robot and arrange its collection via courier.
Specifically, do you want to know all the control phases carried out in our certified laboratory for Dolphin Maytronics pool robots?
Once your email with a maintenance request arrives, Zavattishop.com technicians will arrange with the courier for collection of your Dolphin E60i pool robot from your home. As soon as it arrives at our authorized Maytronics service center, the Dolphin pool robot is taken in charge and tested in all its parts.
The check-up phases are essentially two: one dedicated to digital diagnostics, where the operating hours and any errors recorded during the robot's lifetime will be checked; the other, however, involves water testing to verify and test mechanical problems. At the end of the thorough check, we will send you a quote for your Maytronics pool robot.
If you accept our repair proposal, within 48 hours, you will receive your perfectly functioning pool robot with an exclusive 12-month warranty on the work performed. Should the repair be costly, the Maytronics staff will recommend a new Dolphin robot with features suitable for cleaning your pool.
For any other information and/or advice on the Dolphin E60i pool robot, we remain at your disposal! See you soon and enjoy your pool!
How to request assistance? Nothing could be simpler! Just fill out the request form.